Cinstar values each opportunity to work with customers and think highly of their feeling and experience from the cooperation. As a product and service oriented company, Cinstar spares no effect to reach customers' satisfaction by providing unparalleled service quality to each stage of projects. The following is the services what we are committed to provide:
1. Pre-sales Services
> On-site investigation and evaluation
> Customize design if needed
> Technical solutions
2. In-sale Services
> Technical drawing of steel structure
> Function inspection before delivery
> Installation guidance
> On line configuration and testing
> On-site training if needed
3. After-sales Services
> Defect parts maintenance
> Technical training in factory
> Calibration on site
> Screens regular inspection
> Software upgrade
> Engineering consulting
The services provided above will be carried out as follows:
Telephone: 24–hour phone service is available for customers. When you contact us, if it is product function failure, please leave us your contact information and detailed failure description (pls show the failure in pictures as possible as you can).
Real-time communication: Our service team could offer services via Skype, E-mail, Teamviewer etc. For example, sending video files of software operation or graphics card setup to show how to operate. If necessary, our service team can remotely operate the customer’s computer through Team Viewer to install and set up software for customers and to remove the failures of system software.
Post: Send the failed components under warranty back to Cinstar, we will return the repaired ones to you as soon as we can.
On-site support: Engineers could be assigned to offer on-site service upon your requirements.
Service details including:
Defective parts maintenance: Cinstar will be responsible for repairing any defective parts under warranty and returning repaired ones to the customer.
Advisory service or consulting: Technical advice for LED display installation, operation and maintenance.
Technical training: Guiding customer’s staff on installation and commissioning of LED display and peripheral equipment, operation of control system software and failure analysis and maintenance of LED display system and periphery equipment.
Customized service: Cinstar is willing to work with customers to build their customized product solutions, including product selection or new design, system solutions, structural design, after-sales service etc.